Signature Policy:

If you order from winetoship.com you are representing to winetoship.com that you are at least 21 years of age and that the person to whom it is being shipped is also at least 21 years of age. An adult signature will be REQUIRED upon delivery. Title to all items you order comes to you as soon as it leaves our doors; it is up to you to know the significant laws in your state.

Domestic State Restrictions:

Currently, we are NOT shipping to: Alabama, Illinois, Kentucky, Mississippi, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Utah, Louisiana and North Dakota and South Dakota, Oregon.

FedEx does NOT ship to P.O. Boxes, but do ship to all residential and business addresses.

Shipping & Processing Time:

Most orders ship within 2-4 business days of when you place your order. On rare circumstances we may face a problem delaying in shipping your order and in that case, we will notify you by an email. We cannot guarantee any shipments by a specific date, nor will be held responsible for any shipping instructions given on an order. We will do our best to correspond the Customer in any way.

FedEx Shipping Options:

  • FEDEX GROUND: Delivery to all Business addresses between 9:00AM - 5:00PM
  • FEDEX HOME DELIVERY: Delivery to all Home addresses
  • FEDEX EXPRESS SAVER: Delivery within 3 business days excluding holidays & weekends
  • FEDEX SECOND DAY: Delivery within 2 business days excluding holidays & weekends

Shipping & handling rates include the cost of cardboard boxes and foam inserts to insulate and protect your wines plus labor and all charges levied by carriers. Please note: Free shipping promotions exclude in AK, HI & all International orders.

Insurance:

winetoship.com automatically provides insurance for each order placed at no additional cost. Our insurance policy protects our customers from any damage or lost packages during transit.

Delivery Attempt:

It is the Customer's responsibility to be present at the time of delivery for an adult signature. If no one is available to receive the package, a second attempt to deliver will be made. Whenever possible, we encourage you to use a commercial business address to assure the fastest delivery time. If, second attempts is unsuccessful, your order will be returned to winetoship.com. The Customer will be required to incur the cost of shipping and handling, regardless of the Customer deciding to cancel the order.

Returns:

Please keep in mind that we will do our best to help serve you better.

In the event that you have to return the merchandise, please re-pack the items in its original shipped packing to ensure safe return. Upon arrival at the winetoship.com warehouse all returned items are inspected. You will be refunded the full cost of the merchandise and all shipping charges if your return is a result of our error.

If the return is not a result of our error and your item is returned unopened within 30 days of delivery we will grant a credit of up to 85% of the item.s value minus the original shipping charge and actual return shipping fees.

If you have any further questions regarding our return policy, please email: info@ winetoship.com

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